KAZAKHSTAN : 6 Days / 5 Nights – Peaks, Canyons & Cultural Wonders of Almaty Region

Skyland Tours – Terms of Service & Privacy Policy

Terms of Service

1. Eligibility

• You must be at least 18 years old, or the age of legal majority in your jurisdiction, to make bookings through our Site.
• You represent that you have legal authority to enter into this Agreement and to use our Site in accordance with these Terms.

2. Our Services

Skyland Tours provides:

• Tour packages and activities
• Travel arrangements
• Transportation services
• Other travel-related services

We reserve the right to modify, discontinue, or restrict access to any service at any time without prior notice.

3. Booking Process

• All bookings are subject to availability and confirmation.
• Once a booking is confirmed, you will receive a confirmation email with details.
• Prices are displayed in [currency] and may fluctuate due to exchange rates, supplier charges, or other factors.
• We reserve the right to correct pricing errors even after bookings are made.
• Specific terms, including cancellation and refund policies, will be displayed during the booking process and form part of your contract with Skyland Tours.

4. Payment Terms

• Payment terms will be specified during your booking process.
• A deposit may be required at the time of booking.
• Full payment deadlines must be met to avoid cancellation.
• Payments may be made via credit card, bank transfer, or other methods offered on our Site.
• Skyland Tours reserves the right to cancel bookings for which payment has not been received in full.

5. Cancellations and Refunds

• Cancellation and refund policies vary depending on the tour category, supplier terms, and specific tour conditions.
• The applicable cancellation policy for each tour or service is displayed on the respective tour page, during the booking process, or provided in your booking confirmation.
• Please carefully review the cancellation and refund conditions for your selected tour or service before completing your booking.
• Some bookings may be non-refundable or may incur significant cancellation fees imposed by suppliers (e.g. hotels, airlines, activity providers).
• Refunds, where applicable, will be processed within a reasonable period after cancellation, excluding any non-refundable costs or supplier charges.

6. Changes to Bookings

• Changes requested after confirmation are subject to availability and additional costs.
• Change fees may apply depending on the supplier or type of service booked.

7. Travel Documents and Responsibilities

• You are responsible for ensuring you have valid passports, visas, health documents, and meet all entry requirements for destinations.
• Skyland Tours is not responsible for costs or losses due to denied boarding, refusal of entry, or travel delays caused by incomplete or invalid travel documents.

8. Travel Insurance

• We strongly recommend purchasing comprehensive travel insurance covering:
• Trip cancellation
• Medical expenses
• Baggage loss
• Personal liability

Skyland Tours does not provide insurance directly and is not liable for costs incurred due to lack of insurance coverage.

9. Health and Safety

• Some tours may involve physical activities, adventure sports, or travel to remote areas.
• It is your responsibility to assess your physical fitness and health conditions before participating.
• Participation is at your own risk.

10. Third-Party Services

• Many travel services are provided by independent suppliers (e.g. hotels, airlines, transport operators).
• Skyland Tours acts only as an agent and is not responsible for:
• Acts or omissions of third parties
• Service quality or safety
• Any losses caused by third parties

Supplier terms and conditions apply in addition to our Terms.

11. Intellectual Property

• All content on our Site—including text, images, logos, videos, graphics—is the property of Skyland Tours or its licensors.
• You may not copy, reproduce, modify, distribute, or exploit content without prior written consent.

12. Disclaimer of Warranties

• Our website and services are provided “as is” and “as available.”
• We do not warrant:
• That the Site will be error-free or uninterrupted
• The accuracy of information on the Site
• That services will meet your expectations

13. Limitation of Liability

• To the maximum extent permitted by law, Skyland Tours is not liable for:
• Indirect, incidental, or consequential damages
• Loss of profits or data
• Injury, illness, delays, or disruptions arising during travel

Our total liability shall not exceed the amount you paid for the affected services.

14. Indemnification

You agree to indemnify and hold harmless Skyland Tours, its officers, directors, employees, and agents from all claims, damages, liabilities, and costs arising from:

• Your use of the Site or services
• Your violation of this Agreement
• Your infringement of any rights of third parties

15. Termination

We may suspend or terminate your access to the Site at any time if you violate these Terms or for any reason at our discretion.

Privacy Policy

1. Information We Collect

We may collect:

• Personal Information:
• Name
• Address
• Email
• Phone number
• Passport or ID details (when required for travel bookings)
• Payment Information:
• Credit/debit card details
• Billing addresses
• Usage Data:
• IP address
• Browser type
• Pages visited
• Time spent on our Site
• Communication Data:
• Emails
• Chat conversations
• Customer service records

2. How We Use Your Information

We use your information to:

• Process bookings and payments
• Send confirmations and travel documents
• Respond to inquiries and support requests
• Improve our services and website
• Send promotional offers and newsletters (only if you opt-in)

3. Sharing Your Information

We may share your information with:

• Third-party suppliers (e.g. hotels, airlines, tour operators) as necessary for your bookings
• Payment processors for secure payment transactions
• Regulatory authorities if required by law
• Marketing service providers (with your consent)

We never sell your personal data to third parties.

4. Data Security

• We implement reasonable security measures to protect your information.
• However, no online system is completely secure, and we cannot guarantee absolute protection of your data.

5. Cookies and Tracking

• We use cookies to enhance your browsing experience and analyze website usage.
• You may choose to disable cookies in your browser settings, but some website features may not function properly.

6. Data Retention

• We retain your personal data only as long as necessary to:
• Provide services
• Comply with legal obligations
• Resolve disputes

7. Your Rights

Depending on your jurisdiction, you may have rights to:

• Access your personal data
• Correct inaccurate information
• Request deletion of your data
• Object to certain uses of your data

To exercise these rights, contact us at [info@skyland.tours].

8. International Transfers

• Your personal data may be transferred to and processed in countries outside your own, where data protection laws may differ.

9. Changes to This Policy

We may update this Privacy Policy from time to time. Changes become effective when posted on our Site.

Thank you for choosing Skyland Tours. We are committed to protecting your privacy and ensuring a safe, enjoyable travel experience!